How can we help?

When a match or tournament is verified, prize money is credited to your in-app wallet instantly. You can withdraw to a linked bank account or mobile-money wallet from the Wallet tab. Withdrawals are typically processed within minutes, and never take more than one business day.

DEN Coins (DC) are PlayDen’s reward currency. You earn PP for every match you play, with bonus multipliers on win streaks and ranked games. Redeem them in the store for tournament entries, in-app credit, gear, and exclusive drops. DEN Coins never expire while your account is active.

Your MMR is built from verified match results — wins, losses, and the strength of your opponents — not vanity stats. It updates after every ranked match and is used to find scrims against players at your level.

Open the match in the Bracket tab and tap “Report issue” within 30 minutes of the match ending. Attach a screenshot of the final scoreboard as evidence. An admin reviews every dispute, and verified results are final. See Rules & Fair Play for details.

Tap the player’s profile and choose “Report”, or use “Report issue” on the match. Provide any evidence you have (clips, screenshots). Our anti-cheat team reviews reports and applies penalties ranging from point deductions to permanent bans.

We currently run competitions for Valorant, EA FC, Call of Duty: Mobile, and Free Fire, with more titles added each season. Set your games and platforms in your profile to see relevant tournaments and scrims.