01Overview
Verification badges help players tell real accounts, real organizations, real creators, and real PlayDen staff apart from impersonators. A badge is a signal of identity or standing at a point in time — it is not a guarantee of a player's or organization's future conduct, and PlayDen can remove it at any time under this policy.
02Player Verification
Player profile verification confirms that your linked phone number, and where applicable your linked in-game IDs, genuinely belong to you. Verification may be required to register for higher-tier tournaments, to withdraw prize money above certain thresholds, or to hold a leaderboard position on some competitive boards. We may ask for a valid government-issued ID or a live selfie check to complete identity verification for withdrawal purposes, consistent with our Privacy Policy.
03Organization Verification
An organization badge confirms that a team or org page is operated by the real entity it claims to represent — not a fan page or impersonator. To apply, an organization's owner submits proof of the organization's identity (such as a registered business name, existing social presence, or prior verified tournament history) through the Organizer application flow. Verified organizations gain access to hosting tools, including tournament creation, room/IDP release, and points-table management.
04Creator Verification
Creator verification is available to players and organizations with an established public following (streaming, content creation, or media coverage) who want that presence reflected on their PlayDen profile. It's a display badge only — it does not itself grant hosting permissions or Pro membership benefits, which are governed separately by our Terms of Service and Membership Policy.
05Staff Verification
PlayDen staff and official moderators carry a distinct staff badge that cannot be applied for — it is assigned internally to genuine PlayDen team members only. PlayDen staff will never ask for your password, OTP, or full payment card details in chat, DMs, or support tickets; treat any such request as impersonation and report it immediately.
06Badge Removal
A badge can be removed where the underlying facts change (an organization is dissolved or sold, a creator's linked account is no longer active), where the badge holder violates our Terms of Service or Community Guidelines, or where verification was obtained using false information. Badge removal does not, by itself, suspend the underlying account — the two are evaluated separately.
07Appeals
If your badge was removed and you believe it was in error, or your verification application was declined and you'd like it reconsidered, email verification@getplayden.com with your account details and supporting evidence. We aim to respond to verification appeals within 7 business days.
Questions about this document? Email legal@getplayden.com or visit our contact page.