Membership Policy

01Overview

PlayDen Pro is a paid monthly membership that unlocks additional platform features on top of the free PlayDen experience. It's purchased and managed through the Google Play billing system (or Apple's App Store, where available), and this policy explains what you're buying, how billing works, and your options for cancelling or getting a refund.

02Membership Benefits

Pro membership benefits current as of this policy's effective date include:

• Early or exclusive access to registration windows on select tournaments.
• The ability to create and manage multiple teams across the same game (up to the plan's team cap), instead of the one-team-per-game limit on free accounts.
• A Pro badge on your profile, and priority visibility in select recruitment and leaderboard surfaces.
• A one-time welcome bonus in DEN Coins on your first activation, credited to your wallet under our DEN Coins Policy.

We may add, adjust, or retire specific Pro benefits over time as the platform evolves; where a change materially reduces the value of an active subscription, we'll notify Pro members in-app before it takes effect.

03Billing

Pro is billed on a recurring monthly basis at the price shown in the app at the time of purchase, charged to the payment method linked to your Google Play or App Store account. PlayDen does not directly process or store your card details for membership billing — that's handled entirely by the app store's billing system. Prices may vary by region and are shown inclusive of any taxes required at checkout in your region.

04Renewal

Pro renews automatically at the end of each billing cycle unless you cancel before the renewal date. You'll keep Pro benefits for the entire period you've already paid for, even after cancelling — cancellation stops the next renewal, it doesn't end your current cycle early.

05Cancellation

You can cancel anytime from the Membership screen in the app, which deep-links to your Google Play or App Store subscription management. Cancelling through PlayDen support is not possible for subscription billing itself, since the app stores control the billing relationship directly — we can, however, help with anything related to the benefits or status of your membership.

06Refunds

Refund requests for Pro subscriptions are handled according to Google Play's or Apple's own refund policies, since they process the payment. If you believe you were charged in error, or a Pro benefit you paid for wasn't delivered due to a PlayDen-side issue, contact us through our contact page and we'll work with you directly, in addition to whatever the app store's own refund process allows.

07Suspension

An active Pro membership does not protect an account from suspension or termination under our Terms of Service, Anti-Cheat Policy, or Community Guidelines. If your account is suspended while Pro is active, your subscription continues billing through the app store until you cancel it there — suspending an account does not automatically cancel the underlying subscription.

08Changes

We may update Pro pricing, benefits, or team-count limits from time to time. Price changes are always shown before your next renewal so you can decide whether to continue, consistent with the requirements of the app store you subscribed through. This policy's "last updated" date always reflects the current version.